Shipping policy
Shipping Confirmation & Tracking
A tracking number will be emailed to you upon dispatch. Tracking is accessible at any time via the provided tracking code.
Shipping Methods & Costs
Standard Shipping
- €10 for orders under €70
- Free for orders over €70
Fast Shipping
- €19.99 for orders under €70
- €10 for orders over €70
Geographic Scope
We currently ship throughout the European Union. For non-EU deliveries, please contact our support team prior to placing your order.
International Shipments (Non-EU)
- Additional shipping fees may apply.
- Customs duties and import taxes are the buyer's responsibility.
- MathreCosmetics is not liable for such costs or any customs delays.
Shipping Disclaimer
Delivery times may vary due to holidays, peak seasons, or logistic disruptions. MathreCosmetics is not responsible for delays caused by the carrier.
Failed Deliveries / Incorrect Address
If a package is returned due to:
- Incorrect or incomplete address
- Recipient’s absence
- Failure to retrieve
Reshipping costs may apply. Refunds are not issued for unclaimed/misaddressed deliveries unless otherwise agreed.
Return Policy
Return Window
Returns accepted within 14 days of delivery in compliance with EU Directive 2011/83/EU.
Eligible Returns
Accepted only if:
- Item does not match the order
- Item is unused, in original undamaged packaging, with proof of purchase
❌ Returns are not accepted for:
- Buyer’s change of mind
- Customer entry errors (e.g., incorrect name, address, payment details)
Exceptions for Customized Products
Customized or made-to-order items are non-returnable, unless defective or incorrectly produced.
Return Procedure
Contact support@mathrecosmetics.com within 14 days. Provide:
- Order number
- Description of the issue
- Clear, unedited photos or videos
Upon approval, a prepaid return label will be issued. Refunds processed within 5–7 business days after receipt and inspection.
Free Returns
Applicable only for:
- Incorrect items
- Items damaged during shipping
All other return shipping costs are the buyer’s responsibility.
Refund Policy
Eligible Refunds
Refunds are issued only if:
- Item arrives damaged
- Product does not match the order
Refunds are processed to the original payment method.
Refund Exclusions
No refunds for:
- Personalized or custom products
- Requests made after 14 days
- Incomplete or manipulated documentation
- Unclaimed or misaddressed shipments
Quality Control Review
All refund/return claims undergo manual quality inspection. We reserve the right to deny claims if:
- Provided evidence is altered or filtered
- Return conditions are not met
Contact Information
For assistance:
Email: support@mathrecosmetics.com
WhatsApp: +39 379 258 8332
Website: www.mathrecosmetics.com
Policy Modifications
MathreCosmetics reserves the right to amend this policy at any time to reflect operational, legal, or logistical updates. Please review this page periodically.
